Support


V-TRACS offers outstanding service and support on all of our products. If you need help now, our technical support is there for you, ready with the answers.
If you have a 24 hour support contract your key contact person will have been provided with an emergency contact number. If you wish to obtain 24 hour coverage, please contact your V-TRACS sales executive.
Our technical support teams cover our entire product base. And every team member really is an expert, with extensive and up-to-date professional training.

Technical Support can also provide you with technical back-up documentation, schematics and technical reference materials and manuals.

Repairs
To return a product for repair, (warranty or out of warranty), ship prepaid to:

Axis Commerce (M) Sdn Bhd (746944-V)
Repair Department,
Suite 162, MBE Damansara Perdana
No. G-20, Jalan PJU 8/3, Bandar Damansara Perdana
47820 Petaling Jaya, Selangor, MALAYSIA

Axis Commerce (M) Sdn Bhd will not accept any charges, duties, custom fees, etc., on product returned for repair. If any charges apply, the shipment may be refused by our warehouse.

How to get support
To telephone our support department call +603 6201 8332. Monday - Friday 8:30AM - 5.00PM

Fax
You can fax your support request to +603-6201 8223 anytime. You will normally receive a same day response.

E-mail
You can e-mail your support request to support@v-tracs.com